Trisonic warrants products to free from defective materials or workmanship.
The warranty is void if unit is tampered with, improperly installed, or subject to misuse,
negligence, or accidental damage. If, for any reason, products are broken or defective,
we ask our customers to do the following:
If items are missing or broken, we ask that you make a claim within seven (7) days of
receipt of merchandise. If your customer purchased a Trisonic product and found it to be
defective, he/she must make this claim within 14 days after the purchase date. After 14 days,
we are not responsible for replacement of goods. In this case, please enclose a copy of your
customer's dated purchase receipt when returning the item. If your customer purchased a Trisonic
telephone set, he/she is eligible for our 3-year warranty. We will repair the phone, no charge
for up to three (3) years from the date of purchase. It is the responsibility of the customer
to send the phone to our service center for repair. Have your customer refer to the warranty
policy enclosed with the phone for further information.
Return the defective or broken item(s) prepaid by UPS to our authorized service station.
All parts of the item, including packaging, must be sent in order for replacements or credit to
be given. Call us to confirm the mailing address and to receive and R/A number to include with
NOTE: It is the customer's responsibility to ship defective merchandise to our warehouse
Upon receipt of the defective or damaged products, we will determine eligibility for replacement.
In most cases, replacements will be given instead of credit. Do not deduct from an invoice without prior
written authorization by us.
WE APPRECIATE YOUR BUSINESS AND COOPERATION